Good service, clear explanations, no upselling

We specifically chose a staff member who speaks Chinese, but the person who met us didn't speak Chinese. The website stated that the 200 deposit was to be paid by credit card, but the non-Chinese-speaking staff asked for cash instead. Thankfully, we had 200 MYR on us, which left us dumbfounded. For the pick-up, it was said there would be a sign, but among the sea of pick-up signs, there was no sign with the car rental company's name or our reservation name. We spent over half an hour just finding the person. Even after contacting customer service repeatedly, it was hard to describe what the person picking us up looked like. We finally found him with a very unrecognizable sign, and he didn't speak Chinese, wasting our time. For the return, we agreed on a specific time, and he showed up for the car inspection. When it was time to return the 200 deposit, he said he didn't have the cash with him and asked if we had a Malaysian account for a transfer. Eventually, we contacted the company office, got 150 MYR first, and had to arrange another meeting point for the remaining 50 MYR after check-in at the airport. This would have been problematic if we were in a rush for our flight. Really a terrible experience overall.

The car and service was good. will recommend. Even though we booked for Nissan Almera but we got Toyota Vios which is similar to.

The MPV is dated and not as expected or shown in the website. Wiper is worn out with a lot streaks. There are a lot of scratches around the car and the staff just asked to take a photo or video during collection. It is not practical if there is too many scratches around.

The guy in charge shall be called by telephone. Once you get in touch, the follow up is perfect. He can also be contacted by Watsap once the deal is signed. Easy hand over and not much of proposal for additional fees.

Very good value for quality ration, simple transaction, no add on.