Overall very satisfied; the car pickup process was smooth. On the way to the hotel, the left mirror hit a road barrier, and there was a small scratch on the car body. The rental company took the car for assessment the day before return and provided a free ride to the airport the next day. The compensation was reasonable, and they provided a receipt from the repair shop.
The car was in great condition, and the owner and staff of the rental company were exceptionally friendly and welcoming. I will definitely rent from them again in Penang!
The service attitude was excellent! We were added on WeChat in advance, and before arriving in Langkawi, someone contacted us regarding car pickup arrangements, such as the handover location. When we landed in Langkawi, the rental company staff were already waiting outside the terminal. After inspecting the car, a cash deposit of a few hundred ringgit was required, so it's best to carry 200–300 Malaysian ringgit in cash just in case.
The car was in great condition, and the lady who delivered the car was very friendly and gave us recommendations for local food in Penang. Overall, everything was very satisfactory. I would visit Penang again if there's a chance.
The staff contacted us two days in advance. As soon as we walked out of the airport, we saw the staff, and we were ready to start our trip within 5 minutes.
My car rental experience in Penang this time was absolutely fantastic! The service provided by Ms. Ting from your company was extremely excellent. From patiently answering my inquiries, to efficiently handling the paperwork, and carefully reminding me during the car handover, every step was full of enthusiasm. Her sincere smile and professional attitude made me feel genuinely cared for. She truly deserves praise!
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