The attitude towards Chinese customers is very poor. They greet Western customers with smiles, but when it came to us, they had black faces, with a very perfunctory and impatient attitude. We had booked a Mercedes A-Class, but they gave us a Chevrolet instead, which had an empty tank and couldn't even start! It took more than an hour to resolve our rental issue; they kept delaying!
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Rosalind Wilmot(t)
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