I was expecting a large estate car, as described a Citroen C5 or similar, I got a small SUV a Peugeot 2008 making it very tricky to fit all of our party and luggage in.
About QEEQ:10.0/10
Very helpful staff but €48 after 8pm charge was not fully explained by yourselves.
Arrived late for pickup and was charged 48 euros. Returned the car 5 hours late and was charged an extra day's fee of 70 euros. Why is such a terrible provider even part of the system?
Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.
Would be good to have staff wearing a t-shirt or shirt with the company logo on it. We were told to meet “a guy wearing a grey t-shirt” outside to collect the car. Also at busy times additional staff are needed when collecting/dropping off cars
About QEEQ:9.0/10
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Customer Service
Was ok, but could be better
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