The deposit refund was very fast

Excellent service

This is one of the bigger companies around, the pickup and drop-off were quite fast. They charged a 650-euro pre-authorization, which I think hasn't been released yet. Overall, a good experience. Italy is very suitable for self-driving, except for the high parking costs. For experienced drivers, the basic insurance is usually enough, no need for full coverage, as locals drive and park very orderly. A word of caution, this parking lot can be tricky. After picking up the car, the rental company's parking area will issue a parking card. When you leave the parking building, you should insert the card into the machine for automatic gate open. However, it didn't work for me, so I had to call for manual assistance to open the gate. As a result, it continued to count as if the car was still inside, and I only noticed in the evening in Naples, ending up paying a 33-euro parking fee. In such cases, after exiting, immediately park on the side and use the 'easy parking' app provided on the receipt to scan and pay quickly.

Once we’d found the desk there was no queue and we were served immediately. However!! When we dropped the car off we were told we had parked in the wrong place even though it was a Sicily by Car (no. 44) space and we were told to move it to next to the office. We needed to catch our flight and found this unreasonable!! So we left the keys and walked away. Slightly unnecessary demand from the staff member.

Clear pricing and easy to use

Everything was great. They didn’t try to hard sell the additional insurance. They did go over the car with a fine toothed comb but I didn’t have any damage. Staff was nice enough.