We had our booking canceled twice by the rental company. The first time was because the driver had a US license, not a Chinese one. The second time was because the reserved Kia Rio wasn’t available, and the staff suggested switching to a Toyota Corolla. On the third attempt, we booked the Toyota Corolla again, but when we arrived, they said there were no Corollas available and upgraded us to a Mercedes EQB 300 SUV. However, it turned out to be an electric car, and the range was only 194 miles, making it unsuitable for longer trips like to Miami. Unfortunately, charging stations in the Orlando area are scarce. During the 3 days we had the car, we could only fully charge it once on February 9th at a station 1.2 kilometers from the hotel. On the return date, February 10th, we drove to St. Cloud and tried three different parking lots to charge the car to the required 85%, but all required downloading an app, which we couldn’t get to work. In the end, we returned the car to the Orlando Airport location with about 60% charge, lower than the 85% required. Thankfully, a staff member was present, and after explaining the situation, we were only charged $0.12 for the electricity difference (see the receipt from February 10th attached).
The car model was worse than what was ordered, and they refused to exchange the underpowered car. This led to a near-dangerous situation on mountain roads.
The car was very new and in great condition. It took a bit of effort to find the parking lot when returning the car, but you can look for Avis, and once you find Avis, you can find Budget. The staff had a good attitude, communication was smooth, and the handover went well.
Overall, it was good. The car exchange was a bit troublesome, and they charged more for fuel when returning the car, but it was refunded after inquiry.
An excellent car rental company. I had doubts before because the online reviews didn't seem very high, but this time I decided to give it a try and found their service to be very professional in all aspects. Most importantly, they even provided me with a new car!
About QEEQ:8.0/10
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