Alamo PHX SKY HARBOR INTL ARPT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Sandy Piers

United States

Reviewed: Sat, May 18, 2024

About Alamo: 4.0 /10

The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Alamo PHX SKY HARBOR INTL ARPT

Victoria Hoyle

United States

1 days rental

Reviewed: Sun, Oct 20, 2019

“Phoenix-Flagstaff-Grand Canyon-Monument Valley-Antelope Canyon-Zion National Park-Las Vegas-Los Ange”

About Alamo: 10.0 /10

A few hours after picking up the car, I noticed the windshield washer wasn't working. I returned to the rental location and got a replacement vehicle. The customer service was quick. The second car wasn't filled up completely, but the staff noted it in the system, allowing for a return with an empty tank. The return process was smooth.

About QEEQ: 10.0 /10

Chloe Roland

United States

1 days rental

Reviewed: Sat, May 26, 2018

“Phoenix-Grand Canyon-Las Vegas-Los Angeles”

About Alamo: 10.0 /10

Got the car at Phoenix airport, no waiting, free upgrade, no push to buy insurance. When we asked for full coverage, the staff asked if we had travel insurance and then explained that some parts of it overlap, so no need to buy extra. Very honest.