The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!
I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.
The supplied car was significantly different in size from the reserved model, unable to accommodate more people and luggage. Reserved a Caddy, provided a SEAT.
There was no clear indication that the return time had to match the pickup time to the hour, and exceeding it by one hour costs the full day's fee, 200 pounds! Quite unreasonable.
The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it.
No-one went round the car with me on pick up and there was no-one there when i dropped it off
Terrible - will never use Hertz again
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