The service was alright, and the car was fine too. However, during peak seasons, it seems like there aren't enough staff at the counter, so both picking up and dropping off the car take time. Additionally, because it's a bit far from the airport, waiting for their shuttle also takes time.

After getting off the plane, I called them and waited for an hour to be picked up. When they arrived, they said they only pick up the driver, and others had to wait. It took another 10 minutes to reach the car rental shop where six people were already waiting. The process was so slow because they were constantly trying to sell insurance! If you don't buy their insurance, they charge a 2700 euro deposit. I mentioned I have third-party insurance, but they kept insisting it didn't cover this or that. Anyway, I was forced to buy insurance for 111 euros. The car I received was dirty, had been in multiple accidents, and the right mirror was cracked. It took 3 hours to finally meet my team. The worst part is that the car was very hard to drive; you had to press hard on the pedal to get to 80 km/h. The car had over 100,000 kilometers on it, and the reverse camera was barely visible.

Terrible experience. The rental office is 15 minutes away from the airport. When we returned the car, we were told their shuttle was full and the next one would be in 20 minutes, which meant nearly 40 minutes including travel time! The staff was extremely rude, and when we asked if they could make an extra trip, they responded with mockery, disdain, and hostility! It's best to book with a rental company inside the airport, and avoid this icerental4x4 if possible. The vehicle was also old, and got a flat tire on the way. When we called the rental office, they rudely told us to press 3 for emergencies, which I did, but after connecting, they ignored the call. We had to sort it out ourselves in the end. It was absurd, what a terrible company. This ruined our mood completely.

Excellent service, very friendly,

Had a price drop and refund, excellent service

The car was great, as were the Icerental 4x4 staff. What wasn't good was the shuttle wait to get to the car rental. It was supposed to be every 10 minutes, but was more like an hour wait, which is unacceptable.