They charged me 200 THB for using a specific road twice, and I couldn't understand them because they didn't speak Chinese. The person before me was also charged 200 THB.

Satisfactory

The car had over 100,000 kilometers. On the second day after getting the car, the tire burst without even driving (the previously patched area exploded). The parking brake got stuck, making the vehicle unmovable. I reported the problem before 10 AM and contacted the rental company, asking for a replacement since I had over 1,000 kilometers ahead and didn't feel safe driving it. The rental company only offered roadside assistance, saying they had no replacement vehicles. It wasn't until 1:30 PM that someone came to replace the spare tire and manually fixed the stuck brake. I followed him to the repair center, where, after discussing the safety of the vehicle, they slowly started considering a replacement. When I contacted the rental company's customer service, they still insisted on repairing rather than replacing the car, with completely inconsistent information. I had to repeatedly ask the repair center myself. This rental location is really unreliable. I had to keep pushing them throughout the process, fearing that repairs wouldn't be done in time for my afternoon trip to Pattaya. They only offered repairs and refused to provide a replacement. It took until nearly 4 PM in the 36-degree heat before I received a new car. The person who replaced the car laughed and apologized for being late – it felt intentional. Clearly, they had cars available. We were three women, and one of my friends was moved to tears out of frustration. After renting cars for so many years, Hertz is definitely one to avoid!

Good

Average