It was okay, I met a friendly guy who explained everything to me.

Although a bit slow, it was very good.

The staff was very friendly. My English is not very good, I can understand simple words but get confused with long sentences. He patiently explained everything to me over and over. He said that they need to authorize 1200 euros on my credit card, which I initially didn't understand and got scared because I thought they were asking for an extra 1200 euros. I told him I had already paid for everything, including the most expensive insurance. He explained that the insurance money doesn't go to the company. If there is an issue, they need to charge my credit card first for repairs, and then the insurance company reimburses me. I finally understood after his long explanation.

Very quick

The email responses could have been more prompt. The car should have been cleaned before pickup.