There was minimal communication. We had to run between the 2nd and 3rd floors twice to get the car. They also didn't clearly explain whether we needed to take a shuttle bus when returning the car.
The staff at the counter were extremely slow, and not friendly. Waiting an hour and a half in line while other rental counters were moving quickly. Until a staff member that returned from her lunch break came and assisted in expediting the pick up process.
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