Location was easy to find and car in good condition

Like the selection of cars and value

Very satisfied, good attitude.

Only one employee was responsible for shuttle and car pickup, so it wasn't as efficient as other companies. The reserved car was not available, so they changed the model at the last minute. But they gave us a free tank of fuel, which was a nice bonus.

Our car was vandalized with a nail in the tire, and we needed roadside assistance. Due to language barriers, we asked the rental company to call for us, but they informed us that we must call ourselves. Our rental period was not over yet, and if we returned the car early for repair, they had no spare vehicles. If we needed a car, we would have to rent another one. A Chinese employee was quite impatient and unhelpful.

I specifically contacted QEEQ prior due to luggage space concerns and requested a Highlander, but we ended up with a Santa Fe. Although we managed to fit everything in the end, it was still somewhat disappointing.