it was okay, but I would go with another, more known company.
United States
Reviewed: Sun, Jun 30, 2019
About Routes:8.7/10
It was not immediately known that the pickup counter was away from the other airport car pickups which elongated our pickup experience. It was also not known that a 3rd party insurance would be required and costing us more money.
Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved!
Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.
Vehicle was fine. However, the information for getting the shuttle bus from the airport to the pick up point was sparse and led to a delay. The information about shuttle service to the drop off was not detailed enough.
the car was almost new and was just out of the car wash. The attendant found a damaged antenna that we did not see and pointed it out. Efficient and professional service.
I was up graded to a Sarah jeep. I got 30 mile away and could no longer keep the jeep on the road. The front end had a problem. Even over the smallest bump it would shake uncontrollably. I called the office and was told they could not bring me another car. I should drive back slowly with my hazard lights on. I did what I was told, however I did not feel safe. I was given a car to replace the jeep. this company dose not check out there cars before they defend them. I know this for a fact. I brought back my car and it was immediately resented while I was waiting for the shuttle bus.
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Customer Service
it was okay, but I would go with another, more known company.
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