The counter staff has poor English skills and can't communicate clearly. There is no one to assist in finding the car in the parking lot, which is a significant difference compared to other rental companies.
Terrible experience, but why the extra charges??? My deposit had an unexplained extra charge of over 1000 yuan!!! The car was inspected at drop-off with no issues! The fuel tank was also full!!!
There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads
About QEEQ:10.0/10
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