The car was not as advertised. The online pictures showed a hatchback YARIS, but the car I received was a sedan version of the YARIS. The car was old with many scratches and damages. I didn't purchase the full package insurance. When returning the car, they noticed some white dust on the front tire, but the metal parts were intact. They tried to blame me for damages, and only after I made a fuss did they say it was fine.

I informed them from the beginning that I rented the car for five days and wanted to return it at the normal time on the fifth day, not so early. They kept saying I only rented the car for four days and the fifth day was complimentary. They refused my request initially and only agreed after lengthy communication and presenting the order (since it was in Chinese, we had to talk for a long time in English).

Timely handling and good service attitude

Rental booth is located in domestic terminal, we got off the international terminal needed a bit of walk to get there. Car rental staff are friendly, pickup process were very professional, drop off process are even easier, will definitely rent from them again.

Very easy to book the rental car I need, piece of mind with insurance with the complete package. One of my highly recommended car rental company.

Got a relatively new car with just a mileage of 2700km that is clean and in good condition. Receiving staff was kind to offer and dropped us at the international departure hall after the car was inspected and returned at the domestic terminal; it was drizzling.