The new Yaris Cross has less than 1500 kilometers.

The car was great. The staff was inefficient. They didn't accompany us for the car inspection, but after we found some damage, they upgraded our car for free. We were also forced to buy a full tank of gas. However, after returning the car with a full tank, they refunded the full amount, and even refunded a bit more by mistake.

Average

Record Go is the worst car rental company I've ever encountered. The service attitude is extremely poor, and they discriminate against Chinese customers! When renting a car, they refused to accept our international driving permit and insisted on us providing a Chinese driving license. We never carry our Chinese driving license abroad; we always bring an internationally notarized and translated driving permit. Other companies accepted it, but they didn't. Because we didn't buy their insurance, they intentionally removed the tow hook cover in the front of the car and claimed we damaged it to make us pay for it. The staff was extremely rude and had no smile or courtesy!

We learnt our lesson from past rental experience so we took Record Go offer with insurance eventhough we already purchased insurance with Qeeq. Car condition is not immaculate as with dents all over the place. Returning car must show fuel up receipt in order not to be charged with fuel fill up services.