They follow the rules, communication is smooth, everything is explained clearly upfront, and the procedures are completed quickly.

The wait times for picking up and returning the car were very short, almost no waiting. The staff were very friendly and patient, even if they weren't fluent in English.

The staff was not present during business hours, had to wait.

The staff was very responsible and waited for us as agreed until 1 AM.

Due to issues with the rental company, our plans were delayed by a full day, resulting in direct losses of 130 euros for two room bookings. On the day of the incident, the rental company staff promised to provide proof documents upon car return, which we could use to apply for a 30% discount on rental fees through the rental platform after returning to our home country. However, when we returned the car, they denied this promise and only offered compensation for one day's rental fee. After we returned home and applied for compensation through the rental platform, they refused and only offered to add one more driver for free on our next rental.