Extremely satisfied!! My first car rental experience. Enterprise provided excellent service. I rented a Skoda but ended up receiving a BMW at the counter (not sure why it was upgraded, my fragmented English failed me). Anyway, I realized I got a BMW during pick-up, and the staff at the rental office kindly spent time teaching me how to operate it. The car was in great condition, clean and odor-free. I purchased full coverage insurance from the rental office. Returning the car was very convenient; I wasn't sure if they required the car to be washed before return, so I went to a Shell station near the airport to wash it and refill the tank. After returning home, I received a toll invoice, and the rental company promptly refunded the remaining deposit after deducting the toll fees. The entire process was smooth and satisfactory!
The reserved car was unavailable, and I had to pay extra to upgrade to a BMW X3, cash payment only. They charged a 10,000 deposit on my credit card but only refunded around 500. I hope they can send me the detailed statement.
1: The fee I paid at the store was higher than the price given on the website (with no additional consumption). 2: No Chinese service. An older front desk receptionist had very poor English. Communication was very difficult. 3: The return location is not at the airport terminal. The staff at the airport terminal do not go with you to the car. You have to find the return location yourself. The return process is outside the airport, and procedures are handled at the airport terminal, which is very inconvenient. Moreover, Turkish people's attitude towards Chinese people is not very friendly.
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