The service guy entered the wrong credit card information and told us our card couldn't be used. After trying twice, we called our bank back in our home country and discovered he had made a mistake. Additionally, we booked a Peugeot 2008, but they gave us a Renault Captur. The problem is, there was a clear price difference between these two models when we made the reservation.
Extremely dissatisfied with this car rental experience. The rental platform stated that the car could be rented if you are 21 years of age or older, but at the store, they told me you have to be at least 24 years old.
We explicitly requested not to add any extra insurance, but the rental company still added it. The list was in Turkish, so we couldn't find out in time.
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