Simple procedures and detailed service

Very good, smooth communication when picking up the car and no insurance upselling. The car provided was relatively new.

Got upgraded to a Volvo XC60 with autopilot functionality, absolutely amazing!

Hertz's service in Switzerland has always been good. The only downside was that the car window got smashed when parked on the street in Montreux the next day. When we drove to Lausanne to change cars, there was no equivalent model available, and no discount was explained at that time. We had to send an email after the fact to find out how much cheaper it would be. Additionally, in the rush to swap the car (with broken windows and glass everywhere inside), we didn't fill up the gas tank. We had only used a quarter of the gas, but they charged nearly a full tank when settling the bill, which was quite unreasonable given the circumstances.

The check in desk was manned by one one person, later by only two. Long queue. More than 35 min waiting.

Great value!