Beware of upgrade traps. They mentioned a free upgrade, but it ended up costing money, and it wasn't cheap.

After all, it is a big company, very professional, and the efficiency of car rental and return is very high. In the US, renting and returning cars is convenient and fast. The staff suggested insurance but respected the customers' choice.

Big companies are generally reliable. However, they often cannot provide the specific reserved model, which is not good.

Easy to pick up and drop off, and the car got the job done in the end. I do wish they'd had what I'd booked (a hybrid vehicle), but unfortunately they didn't and were offering me alternatives that cost more (Tesla) or were tiny two-door electric vehicles that wouldn't fit me plus my luggage. Had to go with a full petrol option instead.

Easy to use, had to update my booking once (pick up time) and had no troubles

Very good experience, I will use again

Really good first experience, I expect to use again