The staff on site were reasonably polite, but the car model was not as expected and the space was too small.

There is no counter at T2, it was a bit hard to find the parking lot in Kuala Lumpur as it was my first time there and no one answered the phone. Eventually, I contacted the rental company for assistance.

Average

i was waiting for more than 30 mins at the counter but no one was there. after calling the customer care, the staff came and argued with us regarding the waiting time. really unprofessional. secondly the car had worms inside. we found like 4 big ones. really disgusting

I have been renting from Galaxy for few instances and previous trip I switch to another car rental thinking that most of the car rental are the same. Full of disappointment from other car rental providing bad car conditions (old and dirty). This trip I switch back to Galaxy Asia and through comparison you will realised the differences. I will continue with Galaxy Asia and hope they will continue with such good service and quality car.