They upgraded our car without permission, but it's partly our fault due to poor English skills

Terrible car rental experience. Because of my poor English skills, I chose to rent through the platform. When I arrived, an Italian man at the front desk asked for a deposit of over 800 euros. I called customer service, and they said this amount was normal. In the end, an additional fee of over 2000 euros was charged, including insurance, vehicle upgrade, and some inexplicable charges that the platform cannot currently verify. Throughout the process, the Italian man at the front desk never asked if we needed these services! This is a scam rental company. Because of our poor English, we couldn't understand the contract at all. I believe they took advantage of this to cheat us. I advise everyone not to choose this rental company.

The location is easy to find and the service is good.

The service was relatively fast. After picking up the car, I found that it couldn't accommodate 5 people plus 5 suitcases, so I temporarily switched to a larger vehicle. The service was good.

The store service is quite good, but the parking lot signage could be more obvious!