Unfortunately, there weren't enough staff members.

Didn't provide the specified car, gave us another one. The key point is that the specified car was available but they didn't give it!!! The process was particularly slow, taking more than an hour!!!

See below.

The pickup process was very quick; the most time-consuming part was reading the terms and conditions. They asked if I needed insurance but didn't push for it. I rented a Yeti and was given a larger diesel Tucson. No deposit was required; they just copied my credit card information. UnionPay is not accepted; you need a Visa or MasterCard. I returned the car outside business hours via self-service, and no additional fees were deducted later.

Staff were very helpful when picking up the car and very informative When we dropped the car off the staff offered to drive us to the terminal instead of having to wait for the bus as it was raining hard