Store service is acceptable, with a 30-minute wait time. Cleaning fee for the vehicle was not disclosed in advance; usually, rental companies do not charge for cleaning.
Average experience. They automatically charged for personal insurance, which I didn't need. The car condition was mediocre. I rented three MPVs in a row—SIXT is my top recommendation.
I had to add extra insurance because the Asian female staff insisted the insurance I bought wasn't enough, even though I thought it was sufficient. It cost me an additional 11 dollars per day. I really didn't want to argue further; it was summer vacation, the line was long, and I had already queued for an hour. I just wanted to leave quickly, so I ended up paying.
There were two additional charges added to the contract when I picked up the car. I ended up paying an extra $139 without knowing what it was for. These charges were listed as 1. package charge, 2. Non-PKG item.
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