Very good.

First, unexplained charges were made without prior notice, amounting to over 18,000 RMB. The individual damage liability limit is only 15,000 RMB, and the reason for the additional 18,000 RMB charge remains unexplained. Customer service emails go unanswered. Second, it's hard to get in touch with different branches on the phone as they rarely answer. The Christchurch airport branch has two phone numbers; one always redirects to the main customer service with endless voicemail prompts, and the second is seldom answered. Third, after returning the car with a minor scratch, no follow-up was provided, only the unexplained charge of over 18,000 RMB. No detailed expense breakdown, damage assessment, or follow-up communication was given. The claim department's contact information provided by the branch also went unanswered. Fourth, the scratch was minor, and the damage cost should not be significant based on experience, yet the high charge seems to be several times the actual damage cost. This is unprecedented compared to domestic car rentals, where minor scratches never resulted in nearly 20,000 RMB charges without detailed explanation, raising suspicions of being overcharged.

My dealings with Budget were excellent. Everyone involved were professional and friendly.

Price protector was fantastic and we had no problems at all. My only concern was that we were to have a vehicle that had the capacity for all of our luggage and once we arrived at Budget in Christchurch we had a choice of vehicle and we chose the Outlander which accommodated all our needs.