① I rented a Honda Accord but got a small Kia SUV instead, which is not the same class. ② They added a damage insurance fee of around 3000 RMB without informing me. After I refused and discovered it, they required a 6000 RMB deposit, saying it would not be refunded for any damage. After communicating with Zuzuche, they told me I did not need to buy the insurance, and in case of any issues, they would reimburse me after I paid first. ③ When checking the car for scratches, they almost used a magnifying glass.
Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.
About QEEQ:10.0/10
Great service. I would like you to take my issue with Hertz as I did not get the service I paid for.
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