Everything was fine and efficient. Only problem is the amount of information you are bombarded with at the hire desk.
We made the mistake of paying for fuel in advance instead of filling up ourselves on return of the vehicle. We were told there was a large difference in fuel prices between Alberta and BC, but this was not so.
About QEEQ:10.0/10
The platform worked well and provided very competitive car hire rates.
We arrived locally at around 19:15, and there was no line. The process was quick, but the staff's attitude was not very good. They spoke English in a way that was hard to understand, requiring them to repeat. The response was 'I told you before.' The car return details were also not explained clearly.
Leaving Calgary Airport, Hertz is right across the street, making it very convenient. There weren't many people in line, everything was orderly, and the staff were very friendly and provided excellent service. Very pleased!
The car was in excellent condition, almost new with only 6000 kilometers. We originally booked a Camry, but it was upgraded to a business class vehicle for free.
The staff at the front desk were nice when we picked up the car. The service was excellent. Returning the car was also simple. The staff in the parking lot checked for issues and confirmed the gas tank was full. They printed the receipt and we were able to leave.
About QEEQ:10.0/10
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