Reasonable & efficient car rental experience

I arrived 4 hours early and asked the staff if it was possible to pick up the car earlier. They recommended an Audi and even though I asked twice, they said it was the same price. However, upon returning the car, I was charged over 300 euros more. The staff in Madrid confirmed that the price had increased.

The car rental service was good, but the instructions were unclear. After landing, the car we needed wasn't available in our terminal. We had to either pay more or go to another terminal. The car options (CRV Hybrid or upgraded to Tiguan) weren't different at all. They said we could just go to the parking lot, but after reaching the other terminal, we still had to handle things at the car rental center and not at the parking lot service center. This caused us to run around the airport several times. In the end, we got the Tiguan without paying extra. Online, both cars are listed as the same, and the hybrid is more fuel-efficient.

Very convenient

1. Never trust returning a car outside business hours. Europecar in Barcelona is extremely terrible. 20 days after returning a car, I was charged again for a damaged air compressor. How unreasonable! It's unfair to blame the previous renter for internal damages after such a long time. Another car had scratches when picked up; I reported it and took photos as evidence, yet I was charged for repairs. 2. QEEQ is powerless for complaints. I provided photos and evidence to QEEQ but still no result after more than a month, just endless patience waiting. I've given up and turned to insurance claims. 3. Always get full insurance. If any issue arises, European car rental companies will shirk responsibility, QEEQ is useless, and losses can't be recovered.

The promised car Mercedes MB class was not available and we were offered Audi Q2 at an additional cost. Since, both fall under intermediate category to the best of my understanding, I would like to know the rationale for additional charge. Otherwise the booking and pickup process was fine. The drop-off was smoother as at the time of pickup, the person was not readily available.

The portal was user friendly and showed options that were not available at other sites. I am happy with the services and would like to book again. One thing that can be done better is the inclusion of filter of vehicle transmission and refinement of existing filters.