Very satisfied

The line was very long, waited for 40 minutes. The staff near the airport thought we were clueless since we just landed and tried to upsell insurance, saying everyone here buys it. However, I had already purchased what I thought was necessary insurance online. I didn’t buy extra insurance for the two other cars later, and no one tried to sell it.

There were many people, and we had to queue up.

When picking up the car, the store staff misled us about the car model. We had booked a mid-to-large model through the website, but the staff at the counter kept saying that mid-to-large models were not available and offered us cars like the Toyota Corolla and Volkswagen Santana, which are smaller models. After insisting, the staff reluctantly told us to wait and, after further urging, begrudgingly found us a Ford mid-to-large model, claiming it was the only one available. When we went to pick up the Ford, we found multiple scratches on both the front and rear parts, and one of the windows was broken and couldn't close. Fortunately, a fellow Chinese staff member downstairs promptly helped us replace it with a relatively new Mazda 6. The attitude of the staff at the counter was really disappointing, especially since it was clear that there were other mid-to-large cars available!

The service was very enthusiastic, but you definitely need to speak English.