I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.
I don't plan to praise them because my experiences made me realize that the well-known Hertz doesn't have significant advantages over other companies, and sometimes it's even worse than smaller companies.
I originally booked a Mercedes-Benz B-Class, but was given a Skoda Octavia instead. The difference is quite significant. The staff at pickup had a very indifferent attitude, saying take this one or there’s no car. Upon return, we were charged £135 for a minor scratch, plus a £35 handling fee. It felt like robbery!
The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it.
No-one went round the car with me on pick up and there was no-one there when i dropped it off
Terrible - will never use Hertz again
Counter staff helpful at both ends. Didn’t get the specified car. The guy parking cars at the drop off stole the space I was going into and was obnoxious.
About QEEQ:10.0/10
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