“Great car. Great online booking service. Disgraceful service at point of pick up.”
About Routes:5.7/10
I will be writing a formal complaint to you with regards to the customer desk of routes service in Orlando.However,
after a long flight from the UK we were transferred to the routes centre by a shuttle. No problem, great service nice driver.
After waiting for 30 minutes we were served by the most rude obnoxious man I have ever met. Tried to force sell us additions such as break down cover, toll passes and additional insurance.
We refused all even though he had pre printed all in the form for us ready to sign!
We explained in detail that we had already taken out additional insurance cover in the uk prior to our rental to cover the shortfall in basic cover provided. The man asked to see this certificate and even had the gall to continually say to us we must cancel it and take out the cover he could offer.
Disgusting behaviour which left myself and my wife feel quite threatened. After reprinting the form not to include the items stated he proceeded to take us to the car.
No explanation of features functions or refuelling procedure. A Brief walk around the car (in the dark) where I had to point out a scratch on the door and that was it!!
He Didn’t even notify me of mileage or discuss existing level of fuel left in the tank to start with. The form I took away stated full even though it was only under a quarter of a tank full....
Another item to note,
They also wanted full payment from us again even though we had already paid upfront all costs in January?
we had to show evidence of this, (luckily we had bought the receipt you issued To us on purchase prepaid in the uk.
Not a good start to our holiday which left us quite angry and distressed for a few days. We just had the nagging feeling we were being scammed by the man and we’re going to be hit with additional charges.
This was added to after he blatantly watched me enter my credit card pin into the machine to pay the pending deposit. Disgusting.
At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.
The counter staff were imbeciles. Had no idea what they were doing. Couldn’t answer simple questions. Couldn’t provide any paperwork or contact info because the printer was broken. Told me to contact MY insurance if the vehicle broke down. Didn’t know their own policies. Totally useless.
Like: I rented a Nissan Rogue, but ended up with a Jeep Wrangler with navigation. Our flight was delayed and the airport was a MESS. By the time we made it to the rental place, it was 4 to 5 hours after my expected pickup. They didn't have any Rogue's left but they gave me the Jeep for the same price. It was a nice unexpected surprise after all the other travel issues. It was clean, new and Awesome! Thank you for a sweet week! Car got lots of attention and compliments Dislike: Need an awning for the drop off for when it is raining and you have to do the vehicle check in.
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View more >Dislike: Need an awning for the drop off for when it is raining and you have to do the vehicle check in.