Terrible! I don't recommend renting from AVIS! Everything goes smoothly with Zuzuche until there's a problem—then communication becomes extremely difficult. I had issues with tire damage in Istanbul in May, and by mid-July, I still hadn't received a refund! This time in Sarajevo, AVIS charged exorbitant fees for cross-border travel and extra drivers. Different staff members at AVIS counters gave us different answers. When booking, Zuzuche indicated a cross-border fee of 100 euros, but at pickup, they charged 145 euros. At return, another counter stated it should be 170 euros. It’s outrageous! And the extra driver fee is written as 12 euros on their website, but the counter charged 15 euros. At pickup, they charged 15 euros per day for 13 days, but at return, the counter said it’s capped at 7 days! AVIS Sarajevo is a mess with arbitrary charges! No wonder the ratings are so low! Think twice before renting from them!
Very satisfied. The car return inspection was quick. Now just waiting for the deposit refund.
About QEEQ:10.0/10
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Relevant Reviews on AVIS Sarajevo International Airport
Lyndon Hosea
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