Frustrating - reasonable price, nice car but horrendous service on pick up and over the phone
J.Henry
Italy
Reviewed: Tue, Jul 2, 2019
About Keddy by Europcar:6.0/10
Wait time and customer service upon collection were both the worst we have experienced.
Stating collection is "in terminal" is very misleading as you have to use a bus to the collection area.
Car was clean and in good condition, exactly what we needed for the trip.
Rental was reasonably priced.
they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location.
the car was damaged in several locations around the body
“Thankyou for making our car booking experience a breeze!”
About Keddy by Europcar:9.0/10
Car was fairly new, but had some damage, and a few damaged panels had to be pointed out to staff. Car also had no water in the screen washer reservoir. Staff were great and helpful. No issues whatsoever.
About QEEQ:10.0/10
Had doubts about booking through Easyrentcars.com after reading reviews but went ahead and booked. Smooth process and no issues whatsoever. Got the best price on the Internet. Thanks!
The email confirmation stated pick up was in terminal however this wasnt the case. I actually paid more for this privilege so i was disappointed to find that I had to get a shuttle bus to the pick up. Overall we had to wait a long time to get the car.
“bonne expérience à l'exception de la recherche d' un local appelé KEDDY qui n'existait pas.”
About Keddy by Europcar:6.0/10
sur mon bon de réservation il n'était pas écrit europcar j'ai longtemps cherché ou m'adresser.
j'avais demandé une voiture avec un GPS, il n'y en avait pas.
voiture sale (crotte d'oiseau)
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Customer Service
Frustrating - reasonable price, nice car but horrendous service on pick up and over the phone
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