I couldn't get a Renault as requested and had to pay extra for another car. The car was in good condition.

Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

The staff deliberately arrived two hours late when returning the car, which delayed the return process. Today, I checked the bill and saw that an extra day's rental fee of $500 was deducted from my deposit.

There were several incorrect charges. After the accident, the other party was fully responsible, but instead of helping as promised, they directly charged me, and I had to claim through insurance.

Antalya Airport has two terminals, one for domestic flights and the other for international. Apparently, we first went to the domestic terminal and found the window closed. There was a phone on the counter, and we had to call twice to get in touch with someone to pick us up. Eventually, we found out that the office was in the other terminal, which wasn't too far away. The rental process was quick; we provided our documents, signed the papers, and soon enough, we were in the parking lot getting our car. We had booked a BMW 5 series but got an X3 instead, which they said was in the same vehicle group. The X3 was a Middle Eastern version, almost the size of an X5 in our country. As our trip went on, we were grateful for having an SUV; it handled some roads much better.