Following the standard procedure to pick up the car, we were then informed at the final payment stage that there were additional charges. It took us an hour and a half to contact the car rental company for clarification, and they were unhelpful, saying they didn't know either. We are on a vacation, and no one has time to deal with such issues.

Made a booking for a hyundai i30 or similar, got a suzuki baleno, which is similar in size but worse off on the fuel economy. On the road, the car struggles a little on the Tasmanian hills and upslopes, but smooth drive overall. Handling was okay, transmission sometimes shifts up a gear for no reason which results in over revving, which is a known issue with this car (it was discontinued) Came with an android-auto/apple-car compatible touchscreen interface, so you can save on getting the satnav. Boot space is generous enough for a big luggage and two smaller sized baggage. Europcar service staff was good, had a pleasant experience.

Qeeq offered the best prices for my dates. Worth to get the diamond membership if you are planning more then a few car rentals as the discounts offered offsets the upfront costs. Mobile app has exclusive discounts.

Pick up of vehicle went smoothly, lots of assistance given

All good

Phillip who helped me was great. Very efficient and friendly

Staff were helpful and we weee grateful for the upgrade