Unhappy with mandatory insurance, paid an extra $400 unexpectedly

Choosing the model and price on the app is crucial. I didn't realize they were not the same rental company. When returning the car and renting another one, I was informed it was a different company. I had to walk a long distance from one rental company to another. When returning and renting a car at the same time, the app should have a notification feature!

At the car pick-up, they briefly asked about the chosen model but did not specifically mention that it was not the one I selected. Having just gotten off the plane and queued for a long time to clear customs, I was too exhausted to deal with it. During the car return, I had some questions about unclear charges, and the staff very patiently explained them to me.

There was an issue when returning the car, and it was not resolved.

Un pneu était abîmé quand j’ai pris la voiture. Je m’en suis aperçu à mon premier arrêt. Une des deux clés ne fonctionnait pas