The line was long, and the staff at the counter were slow. The pickup location was far from the counter. It was raining that day, and we had to walk a long distance. They finally gave us a downgraded small car, which felt overpriced. We ended up being 40 minutes late for the meeting with the client. This car rental company is really unreliable.

I booked a Lexus as per the website's instructions, but was given a Lynk & Co. They claimed their rental company didn't have any Lexus cars and aggressively tried to sell me extras. First, they pushed to sell snow tires for 200 euros a day, then reduced it to 100 euros and eventually to 60 euros after I refused. They then tried to sell insurance and threatened that I could not drive without snow tires, and set a very high deposit. Moreover, when returning the car, they spent 15 minutes inspecting it and found a barely visible spot on the windshield, for which they could not prove I was responsible, and said they needed to replace the entire windshield, charging me 1080 euros. This is blatant robbery. Avoid using this rental company noleggiare at all costs. This is the first time in over ten years of renting cars in Europe that I have encountered such shameless extortion.

Friends, be sure to avoid this company! Here's my personal experience. I have driven in Europe and the US before without any issues, but this was my first time renting a car in Italy. I took dozens of photos and videos of the car during pickup. When returning the car, the staff inspected it thoroughly and found a dent underneath the car, claiming it needed to be compensated. I couldn't find that angle in any of my photos or videos, and the undamaged photos they provided could not confirm the date. Needless to say, despite the negotiations, the outcome was predictable. Fortunately, I had full insurance and did not suffer any financial loss. However, I can't help but wonder if this behavior is targeted at Chinese customers. It's disheartening, and my complaint emails to the company led nowhere. A few years ago, full insurance was not this expensive, but now it is almost as costly as the rental itself. Such practices contribute to the rising costs for both rental companies and users. In the end, it is us who pay the price. Based on my personal experience, I advise everyone to steer clear of such companies.

Kept pushing insurance

Average