Overall, I am very satisfied. The car was in good condition, the service was excellent, and they answered all my questions without trying to upsell anything.
There was no instruction on how to use the vehicle, which made it difficult for me to open the convertible top. Picking up the keys by myself and then going to the parking lot with my luggage was a bit troublesome.
The car given was not an Opel but a SEAT León Ecomotive. Even though I can drive a manual minivan in my home country, the manual cars there are quite strange. The car had a burning smell within 1 kilometer. The only replacement car available was a two-door Fiat, which couldn't fit four people. The rental company insisted the car was fine and refused to refund the day's rental fee, resulting in a direct loss of nearly 70 euros.
Exact car model as booked. Super friendly and relaxed staff. I just needed my passport, driving license and credit card and got the keys.
Drop off was very easy. Returned full, quick check of the vehicle and the deposit was released. Very positive experience.
No upsell at the counter they just made me aware that I had basic insurance but didnt try to sell any extras.
About QEEQ:10.0/10
Great customer service and easy booking process. Very transparent terms and conditions and excellent communication througout.
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