Overall, I was very satisfied with the service. At pickup, I just said I have extra insurance covered and I will return with a full tank of gas, and the staff didn't try to upsell anything. I only rented the car for one day to go up the mountain for stargazing, but I should have rented it for a few more days because the small car I got later couldn't handle the green sand beach.
1. I reserved a Wrangler, but when I arrived at the rental location, they told me there were no cars available. I had to drive all the way from Hilo to Kona Airport on the third day to return the car, which was very inconvenient.
2. Even though I returned the car with a full tank of gas, I was charged for fuel and had to call afterward to dispute the charge.
They provided a spacious car, which was very comfortable. This car accompanied us for the longest time, traveling from San Francisco to Los Angeles. We rented it for twenty days, and no issues occurred. The car was also very new.
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