They provided a spacious car, which was very comfortable. This car accompanied us for the longest time, traveling from San Francisco to Los Angeles. We rented it for twenty days, and no issues occurred. The car was also very new.
The minibus driver was very helpful, assisting with lifting luggage onto the minibus. The Thrifty shuttle bus was easy to locate after arriving at the airport. The staff at the pickup counter were also very nice. When asked what type of fuel to use, they said regular, and specifically mentioned 87 after confirming with a colleague. Communication was smooth overall.
1. I reserved a Wrangler, but when I arrived at the rental location, they told me there were no cars available. I had to drive all the way from Hilo to Kona Airport on the third day to return the car, which was very inconvenient.
2. Even though I returned the car with a full tank of gas, I was charged for fuel and had to call afterward to dispute the charge.
Need to take better care of their vehicles as the Dodge Challenger we chose to take rather than the Camaro ordered, was in very poor cosmetic condition
Overall, I was very satisfied with the service. At pickup, I just said I have extra insurance covered and I will return with a full tank of gas, and the staff didn't try to upsell anything. I only rented the car for one day to go up the mountain for stargazing, but I should have rented it for a few more days because the small car I got later couldn't handle the green sand beach.
Specifically rented a Jeep Wrangler for stargazing at the Mauna Kea Observatory on the Big Island, but when I arrived to pick it up, I was told that all their Wranglers had been recalled and there were none available. After insisting that I simply needed a vehicle capable of reaching the observatory, they initially gave me a Dodge SUV and asked me to come back before heading to the observatory to swap for a more suitable vehicle. Upon issuing the rental contract, they charged a $200 deposit along with an additional fuel service fee, which they said would be fully refunded if I returned the car with a full tank. Two days later, when I went to swap vehicles, there still weren’t any Wranglers. Instead, they gave me a Ford pickup truck, which came with an uncovered truck bed and no straps for securing luggage, causing my luggage to get wet. Thankfully, I brought my own straps, so the luggage didn’t slide around in the truck bed. During the handover of the truck, I asked a technician how to switch between 4H and 4L gears but was asked for a tip in return. The service at the rental company was average, but the pickup and return processes were efficient and didn’t waste any time. Although I returned the car with a full tank on both occasions, the company still deducted the fuel service fee from my deposit without notifying me. They even charged 10% more than the original fuel service fee indicated on the contract. Fortunately, I kept the receipts from both fuel refills and photos of the fuel gauge at the time of vehicle handover. After returning home, I filed a complaint via the rental platform, and the deducted fees were refunded. Considering the efficiency of their processes for picking up, swapping, and returning vehicles, as well as the successful refund of the fuel fee, I decided not to give a negative review.
I specifically rented a Jeep Wrangler for stargazing at the Mauna Kea Observatories, but when I arrived at the rental location, they informed me that their Wranglers had been massively recalled and none were available. After insisting that I needed a vehicle capable of reaching the observatories, they initially provided me with a Dodge SUV and instructed me to exchange it for another vehicle before heading to the observatories. At the time of pickup, apart from the $200 deposit, they added a fuel service charge as a refundable deposit, promising a full refund if the car was returned with a full tank. Two days later, I went back to exchange the vehicle, but they still didn’t have a Wrangler and gave me a Ford pickup truck instead. Unfortunately, the truck bed had no cover or cargo straps, so my luggage got wet. Luckily, I had brought my own straps to secure the luggage and keep it in place. During the handoff, I asked the staff how to switch between 4H and 4L on the truck, but they asked for a tip in return for the explanation. The rental company's service was average, but the pickup and return process was efficient and didn’t waste my time. Despite returning the car with a full tank both times, the company still deducted the fuel service charge without notifying me, and the amount they deducted was 10% higher than the initial deposit. Fortunately, I had kept the fuel receipts and photos showing the fuel level at the time of return. After returning home, the rental platform resolved the issue and refunded the amount. Considering their efficient handling of pickup, exchange, and return, as well as the fact that they eventually refunded the fuel service charge, I decided not to leave a negative review.
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