Pretty good

Not a long wait, acceptable

The counter staff were okay, but the personnel handing over the car were average.

The car pickup process at Dubai airport was chaotic. Someone drove the car over and immediately let us drive off without a proper place to inspect the car thoroughly! As we were about to leave, we suddenly noticed a phone ringing continuously. It turned out to be a work phone left in the car, and they asked us to return it! Such incidents! Bad review!

① I rented a Honda Accord but got a small Kia SUV instead, which is not the same class. ② They added a damage insurance fee of around 3000 RMB without informing me. After I refused and discovered it, they required a 6000 RMB deposit, saying it would not be refunded for any damage. After communicating with Zuzuche, they told me I did not need to buy the insurance, and in case of any issues, they would reimburse me after I paid first. ③ When checking the car for scratches, they almost used a magnifying glass.