Very satisfied

The staff tried to upsell other models and added extra insurance without informing us. The tablet screen was very small, making it difficult to understand the specialized terms in the English contract. The staff did not inform us of the additional insurance costs and kept urging us to sign. This resulted in us being overcharged more than 600 dollars for insurance. Fellow countrymen, be extra careful ⚠️

Without any warning, unnecessary insurance was bundled directly, and no one mentioned it. They just gave me a large paper to sign, which included the insurance.

This company is really bad. We arrived at the airport at 9 o'clock and had clearly booked a Ford Escape, but we were offered a BMW X5. The representative was Chinese and we made it clear we didn’t need an X5. However, they still processed an order for the X5 after completing the booking, which would cost us an extra $600 per day. Luckily, we noticed the error and requested a change, but then they asked if we wanted a GPS. We declined, and by this time, we had already wasted an hour because she told us it would take a long time to modify the order. Then they offered an upgrade to a Ford Edge, which we also didn’t need, and asked if we wanted additional personal insurance, even though we had bought all necessary insurance when booking. By 11:30, two hours had passed. My friend and I realized they wouldn't let us pick up the car unless we bought something extra. We had no choice but to choose personal insurance. The car we ended up with was an old Jeep, not the Ford Escape we originally booked, and it consumed a lot of oil. This was a very unsatisfactory car rental experience, and I will not use Budget again.

The staff for pick up were very helpful and supportive. They helped me pick up right SUV vehicle considering my number of luggage. Car was well maintained, clean and spacious. Drop off was quick and smooth. No issues and staff was very helpful.

Qeeq. Com was very helpful and supportive for entire pick up process. They well informed about checklist for documents required, safety tips to check for car pick, and pick up location. Rates provided by then were very good. Even for drop off they gave all checklist which was very helpful.