HERTZ is indeed a great brand, no upselling

I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.

We were informed that there were no cars available and that a vehicle had to be brought in from another location. After waiting for two hours (past noon), we were told the car would not arrive until 6 PM and that no other models were available. This essentially wasted an entire day for us. We eventually gave up on this rental company and rented a car from another provider.

The supplied car was significantly different in size from the reserved model, unable to accommodate more people and luggage. Reserved a Caddy, provided a SEAT.

Counter staff helpful at both ends. Didn’t get the specified car. The guy parking cars at the drop off stole the space I was going into and was obnoxious.