Very convenient.

The service was excellent. Due to some unforeseen issues, I couldn't pick up the car on the scheduled day, but the rental company resolved the issue well and extended the contract!

Initially, we were given a car that had been in an accident with faulty brakes and an engine that sounded like thunder. After negotiating with the rental company, they replaced it with another car. However, for my other booking, where I also rented a large car, I was informed there were no cars available and was given a smaller car instead. We couldn't fit our luggage, but luckily we had booked three cars and were able to adjust. Otherwise, we wouldn't have known how to continue the journey. Also, adding an additional driver costs extra, which is not the case with other rental companies.

AVIS is excellent. Both my husband and I drove, and there were no extra charges. However, the previous rental company, ALAMO, charged CAD 10 per day for adding a second driver. At AVIS, the car model we booked was not available, but they found us a much newer 8-seater 6.0L GMC within an hour. It was much better than what we originally reserved, and they didn't charge extra. Very trustworthy!

We had to wait for a very long time for the pick up of the car.