The rental company required purchasing their insurance at pickup, which I declined. There was no prior notice about the change in vehicle model. After completing the paperwork and receiving the car key, everything thereafter was self-service. The car provided was a Mercedes A180D instead of the Volkswagen T-Cross, and I was quite worried about scraping the undercarriage while driving on small roads. The staff at the return location were very friendly.

Good

It would be helpful to have a contact number for consultation in the future.

Had to wait a long time while picking up the car and didn't know where to leave the keys when returning it at the airport the next morning, which caused a delay.

The car promised by the rental company was a Mercedes, but a different brand was provided instead. It had poorer power and comfort. Knowing that the requested model was unavailable but not informing the customer feels deceptive.