The rental company required purchasing their insurance at pickup, which I declined. There was no prior notice about the change in vehicle model. After completing the paperwork and receiving the car key, everything thereafter was self-service. The car provided was a Mercedes A180D instead of the Volkswagen T-Cross, and I was quite worried about scraping the undercarriage while driving on small roads. The staff at the return location were very friendly.
Had to wait a long time while picking up the car and didn't know where to leave the keys when returning it at the airport the next morning, which caused a delay.
There seems to be malicious intent to fraudulently charge for insurance. When picking up the car, I was never asked to buy insurance. Even knowing that I had already purchased rental insurance, they added extra insurance and tricked me into signing.
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