The front desk staff talked a lot and told us there were no gas stations near the airport.

The counter staff were quite average, but the staff at the pick-up and drop-off locations had very good attitudes.

The strange hybrid car broke down many times and ran out of charge. Roadside assistance never arrived on site and didn't respond in time. Extra charges applied when returning the car! Greg, the return agent, openly asked for a tip.

Dollar overcharged me at the counter. The agent was less than friendly and always high pressure to up sell additional insurance, EZ pass, upgrade, etc.

Manager's special is just a hoax. They only give compact cars when you choose manager's special. You are better off taking compact car and saving few bucks. The customer service is horrible! Long queues, no attendants, no car choices in the weekend, long queues to check out of the lot, you name it and they have it messed up!