Cheap and cheerful

The order reminder was to call the car rental company upon arriving in Manchester, they would pick us up at the airport and take us to the rental location. On June 15th, after we arrived at the airport, we contacted the rental company several times, and each time they said they would come immediately. Even the staff at the airport information desk and the traffic coordinators helped us call the rental company. However, we waited at the airport for over an hour before they arrived. When we finally got to the rental location, there were only three customers ahead of us, but we still had to wait another hour. During the car pick-up procedures, the staff continuously tried to sell us insurance. On June 17th, when we returned the car, the company claimed we had exceeded the mileage by 190 miles and needed to pay extra. We pulled out our rental order, which clearly stated a maximum of 432 kilometers. The initial mileage was 6333 miles, and when we returned the car, it was 6570 miles, totaling 237 miles, which is 379.2 kilometers, not exceeding the 432-kilometer limit. After we pointed this out, the staff apologized and admitted their mistake. The service of this car rental company is truly subpar, and we will be more cautious in choosing next time.

There wasn't a long wait time in line, but the customer service tried to upsell expensive insurance.

Very disappointed. I was forced me at the counter to pay 280 pounds extra for insurance. Though I had a credit card they said its not valid and they have to charge extra insurance otherwise I couldn't take the vehicle.

Staff were very slow in taking care of customers; their main objective was to scare and bully you into as many additional insurances as possible, ignoring completely the coverage already subscribed to at the booking. Not helpful their policy to hand over the car with an (almost) empty fuel tank and expecting it back with the same level. On the positive side: The car I had booked was also the one I got - which is rather exceptional.

Very easy and user-friendly as a platform. The automatic price-drop alert worked perfectly and actually saved me money. Very satisfied in every respect.

Shocking, hidden charges awaited me at pick up. Wen't and booked Hertz in the end,